What you agree to when you become a customer.

This Customer Agreement (the "Agreement") is between Redline Construction Solutions ("RCS", "we", "us") and the company or organization on whose behalf an account is created or a purchase is made ("Customer", "you"). The individual accepting it represents that they are authorized to bind the Customer.

You accept this Agreement by checking the acceptance box and typing your initials when you create an account or make a purchase. Under the U.S. Electronic Signatures in Global and National Commerce Act and the Uniform Electronic Transactions Act, that checkbox and those initials are your electronic signature and have the same effect as a handwritten signature. We record the version you accepted, your initials, the time, and the network address used.

This Agreement incorporates our Terms of Service and Privacy Policy. If this Agreement conflicts with the Terms of Service, this Agreement controls. If you and RCS later sign a separate order form or master agreement, that later document controls where it conflicts with this one.

RCS is AI-assisted software that reads construction contracts against the standards you configure, market-standard positions, and the construction-law context of the project state you select. It produces a marked-up copy of your document, proposed language, a cover memo, and related deliverables (the "Service" and its "Output").

RCS IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. No attorney-client relationship is created by using the Service, by any Output, or by any communication with RCS, and nothing you share with RCS is privileged. The Output is a first-pass draft produced with the help of artificial intelligence. It may be incomplete, out of date, or wrong. It flags and proposes; it does not decide. You agree that qualified people on your team — and, wherever the law is in play, licensed counsel — will review every redline and recommendation before you rely on it, send it to a counterparty, or sign anything.

Selecting a project state tells the Service which construction-law context to consider. It is not a legal determination of which law governs your contract. RCS does not negotiate on your behalf, does not communicate with your counterparties, and is not a mediator or arbitrator between the parties to your contract.

The Service is for business use by construction-industry companies and their advisors. You will provide accurate account information, keep credentials confidential, and are responsible for everything done under your organization's accounts, including by the users you invite.

The free pilot covers one contract per organization (all revisions of that same contract included). We may change or end the pilot program at any time for new accounts; a pilot in progress is honored.

Subscriptions are billed in advance for the term you select — monthly, six months, or annually — at the price shown when you purchase. Single contracts and contract packs are paid in full before the review runs. Pack credits are used within twelve months of purchase.

Reviews beyond your plan's included count ("overage") are billed at the published overage rate monthly in arrears and are due on receipt. Additional seats, jurisdictions, and add-ons are billed as shown at the time you add them.

Subscriptions renew automatically for the same term at the then-current rate unless you cancel before the renewal date. Where we have promised a founding rate, that rate is held for as long as your subscription stays continuously active. We may change published prices with at least thirty days' notice; changes take effect at your next renewal.

Fees exclude taxes. You are responsible for sales, use, VAT and similar taxes other than taxes on RCS's income. If an invoice is unpaid when due, we may suspend the Service after notice until it is paid, and you are responsible for reasonable costs of collection, including attorneys' fees, on unpaid amounts.

Prepaid fees are non-refundable, and cancellation stops future renewals without refunding the current term, except (a) where applicable law requires a refund, or (b) where we fail to deliver a purchased single-contract or pack review and cannot cure within ten business days after you notify us, in which case we will refund the fee for that undelivered item.

You agree to raise any billing question with RCS first, at hello@redlineconstructionsolutions.com, and to give us ten business days to resolve it before disputing a charge with your card issuer or bank. You agree not to initiate a chargeback, payment reversal, or dispute for any charge you authorized under this Agreement, including renewal charges you did not cancel before the renewal date.

An unfounded chargeback or payment reversal is a material breach. If one occurs, we may suspend or terminate your access, and you agree to pay the reversed amount together with any bank or processor fees we incur and our reasonable costs of recovering it. Nothing in this section limits rights that applicable consumer-protection law does not allow you to waive.

You own the contracts, proposals, standards, and other material you upload ("Customer Content"). You grant RCS a limited license to store, process, and transmit Customer Content solely to provide the Service to you and to comply with law. You represent that you have the right to upload it.

We treat Customer Content and your Output as confidential. We do not sell it, do not use it to train shared or third-party AI models, and engage AI model providers only under terms that prohibit training on your data. We use sub-processors (cloud hosting, storage, AI inference, email) that are bound by confidentiality and security obligations at least as protective as ours. Files are limited to 50 MB each.

You may delete Customer Content at any time. After termination you have thirty days to export your reviews and deliverables; we then delete Customer Content from active systems within ninety days, except for encrypted backups on their normal cycle and records we must keep by law.

Sponsored reviews: where a general contractor, developer, or owner sponsors reviews for its bid list, the sponsor pays and the reviewed subcontractor is never charged. The sponsor sees only readiness status, open-item counts, and the negotiation asks the subcontractor chooses to send — never the subcontractor's workspace, pricing, margins, or decisions. Sponsorship does not make RCS the agent of either party.

You will use the Service only for lawful purposes and only for your organization's own contracts and projects. You will not resell or provide the Service to third parties, reverse-engineer it, scrape it, probe its security, attempt to extract its prompts or rule sets, use it to build a competing product, or upload content you lack rights to or that contains malicious code. You will not misrepresent Output as the work of a licensed attorney.

You own your Customer Content and the Output as applied to it — the marked-up document, proposed language, memos, and packets generated for your contracts. RCS and its licensors own the Service, including its software, engines, playbook templates, rule packs, interfaces, and documentation, and any improvements to them. RCS may use aggregated, de-identified usage information that contains no Customer Content and does not identify you to operate and improve the Service. If you send us feedback, we may use it without obligation to you.

This Agreement takes effect when you accept it and continues while you hold an account or an active subscription. You may cancel a subscription at any time, effective at the end of the current prepaid term, and may close your account at any time. We may suspend the Service immediately for non-payment after notice, a security risk, or a material breach, and may terminate on thirty days' notice for any reason with a pro-rata refund of prepaid fees for the unused period only if we terminate without cause.

Sections 2, 5, 6, 8, and 10 through 14 survive termination.

THE SERVICE AND ITS OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", TO THE MAXIMUM EXTENT PERMITTED BY LAW, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

RCS does not warrant that the Service will identify every issue in a contract, that any Output is complete, accurate, current, or suitable for your situation, that the construction-law context it considers is complete or up to date, or that any negotiation, contract, or project outcome will result from using it. Laws change, courts differ, and every contract is different. You are solely responsible for the contracts you sign, the terms you accept or reject, and the decisions you make with or without the Output.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RCS AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST CONTRACTS, DELAY, OR CLAIMS BY YOUR COUNTERPARTIES OR OTHER THIRD PARTIES, ARISING OUT OF OR RELATED TO THE SERVICE, ITS OUTPUT, OR THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY.

RCS'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT WILL NOT EXCEED THE FEES YOU PAID TO RCS IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NO FEES. These limits apply regardless of the theory of liability and do not apply where the law does not allow them to be limited.

You will defend and indemnify RCS against third-party claims, and the resulting losses and reasonable attorneys' fees, arising from your Customer Content, the contracts you enter or perform, your use of the Service in violation of this Agreement or the law, or your reliance on Output without the review described in Section 2.

We may update this Agreement. For material changes we will give at least thirty days' notice by email to your account address or a notice in the Service, and the change will apply at your next renewal or, for accounts without a subscription, thirty days after notice. Continued use after that date is acceptance. Each version carries its own number and effective date; the version you accepted is recorded, and prior versions are available on request.

This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Any dispute arising out of or related to this Agreement or the Service will be brought exclusively in the state or federal courts located in Georgia, and each party consents to their jurisdiction. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY. In any action to collect unpaid fees, the prevailing party is entitled to reasonable attorneys' fees and costs. Nothing in this section changes Section 2: the governing law of this Agreement has nothing to do with the law considered inside a review, which follows the project state you select.

This Agreement, with the Terms of Service and Privacy Policy, is the entire agreement between you and RCS about the Service and supersedes prior discussions. You may not assign it without our consent; we may assign it to a successor to our business. Neither party is liable for delay caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver. The parties are independent contractors. Notices to RCS go to hello@redlineconstructionsolutions.com; notices to you go to your account email.